Help Center

Frequently asked questions and help content.

Your Questions Answered Here!

At Liman Cepte, we are constantly working to enhance the user experience. On our Help Center page, we've compiled common issues that users may face and provided solutions to these problems. We have created comprehensive content that guides you through various topics to assist you quickly and efficiently.

Issues You Might Encounter and Solutions:

On our Help Center page, you'll find information on a range of topics from account-related technical issues to application usage. Detailed explanations, step-by-step solutions, and support from our team are available to assist you. If the information here doesn't resolve your issue, feel free to reach out to our team.

Have Additional Questions?

Is there a question that is not covered in the Help Center? Don't worry! Our team is always ready to assist you. You can contact us via our contact page to get more information or request a more detailed explanation regarding your issue. Our goal is to provide you with the fastest and most effective solutions!

Remember:

We are always here to provide the best service. You can quickly find solutions to your problems by checking the information in our Help Center or contacting our team for a more detailed response.

Feel free to reach out to us for any questions or feedback!

You can search on Limancepte.com by selecting your desired region, date, and boat type. Simply choose the boat you like and fill out the reservation request form. Our team will contact you as soon as possible to complete your booking.

Cancellations made 7 days before the rental date receive a full refund of the deposit. Cancellations made 3–7 days before receive a 50% refund. No refund is given for cancellations made less than 3 days before. Full refunds or alternative dates are offered for weather-related cancellations.

Yes, a captainless rental option is available for guests with the appropriate licence and experience. You will need to provide documentation of your maritime licence and previous sailing experience.

For day trips the minimum rental period is generally 4 hours. Hourly rentals are also available and vary by boat. For overnight stays the minimum is generally 2 nights / 3 days.

After the reservation is confirmed, 30% of the total fee is collected as a deposit. The remaining amount is paid on the day of rental before the boat is handed over. Payment can be made by credit card, debit card, or bank transfer.

Yes, our boats are suitable for all family members including children. Each boat carries a sufficient number of life jackets. Special children's life jackets can be requested for young children. The captain and crew always prioritise safety.

If weather conditions reach a level that threatens the safety of the tour, the trip is cancelled. In this case a full refund is given or an alternative date is offered. Weather assessment is carried out by the captain and the Limancepte team.

Boat capacity refers to the maximum number of people that can legally be carried on a boat, including children. Exceeding capacity is both illegal and a safety hazard. Compliance with the capacity limit is mandatory for every reservation.

Sunscreen, sunglasses, a towel, and swimwear are the essentials. You can bring your own food and drinks, or request a catering service through our boat organisation. Glass bottles and items that cause pollution are not permitted on board.

The base price includes the captain and boat fuel. Extra services (catering, additional routes, special decorations, etc.) are charged separately. Each boat listing clearly states what is and is not included in the price.
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